Help Center
Find answers to common questions and get the support you need
Frequently Asked Questions
Getting Started
How do I get my API key?
Sign up for a free account and you'll receive your API key immediately. You can also get it from your dashboard after logging in.
What's included in the free tier?
The free tier includes 1,000 requests per month, access to 170+ currencies, and basic support. Perfect for testing and small projects.
How do I make my first API call?
Use your API key in the Authorization header: `Authorization: Bearer YOUR_API_KEY`. Check our documentation for code examples.
API Integration
What's the API response format?
All responses are in JSON format with consistent structure. Check our API documentation for detailed response schemas.
How do I handle rate limits?
Rate limits are returned in response headers. Implement exponential backoff for retries and monitor your usage in the dashboard.
Can I use the API in production?
Yes! Our API is production-ready with 99.9% uptime SLA. We recommend upgrading to a paid plan for production use.
Billing & Subscriptions
How does billing work?
We offer usage-based billing. You pay only for what you use, with automatic scaling as your needs grow.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately, downgrades at the next billing cycle.
Do you offer refunds?
We offer prorated refunds for unused portions of your subscription. Contact support for assistance.
Troubleshooting
What do I do if I get a 401 error?
Check that your API key is correct and included in the Authorization header. Make sure your account is active.
Why am I getting rate limited?
You've exceeded your plan's request limit. Check your usage in the dashboard and consider upgrading your plan.
The API is responding slowly, what should I do?
Check our status page for any ongoing issues. If the problem persists, contact support with your request details.
How can we help you?
Start by exploring our self-service options for quick answers
Can't find what you're looking for?
Additional Resources
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